Shipping & Returns

Effective: July 5, 2023

​

1. RETURNS: We allow returns for refund only. We do not allow exchanges. For items purchased online, returns are accepted within 30 days of the delivery date. To initiate a return, please contact us at kingwrencw@gmail.com to obtain a return authorization. Be sure to include the item's order number and your reason for the return. Returns that are shipped without authorization may not be accepted.

Please allow up to 10 business days for your refund to be processed once we receive your return.

2. RETURN SHIPPING: Shipping instructions will be included with your return authorization.

3. ELIGIBLE ITEMS: The following items: Clearance items, Special-Order items, and Custom Products are not eligible for return. We reserve the right to refuse any return, at management's discretion, if the item being returned does not meet the criteria set forth within this policy.

4. CONDITION OF ITEMS: Except for items that were damaged when purchased, items may be "open box" but must be unused, undamaged, and complete with all original packaging.

5. FORM OF PAYMENT: Refunds, if issued, will be issued in the original form of payment minus shipping and handling fees unless otherwise stated. If the original form of payment is unavailable, store credit may be issued at our discretion.

6. OTHER TERMS AND CONDITIONS:

Original designs and pre-made products are full price. Commissioned fandom-related products are available at reduced cost. Under fair use laws, we do not profit off of other creators' designs but we do charge for materials and labor.

 

If you have any questions about this return policy, please contact us at kingwrenew@gmail.com or call (256) 683-3034.